The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Supervise the set-up of venues
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Liaise with relevant personnel and check that required front of house services have been arranged Completed |
Evidence:
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Check that all aspects of venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities Completed |
Evidence:
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Take prompt action to rectify situations that could potentially disrupt services during operating hours Completed |
Evidence:
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Provide briefings, as required, to personnel prior to opening venues Completed |
Evidence:
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Open venues at scheduled opening times Completed |
Evidence:
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Monitor front of house services
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Monitor the provision of services and take prompt action to resolve problems as they arise Completed |
Evidence:
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Take responsibility for the resolution of escalated problems or complaints Completed |
Evidence:
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Greet VIP patrons and provide special assistance as required Completed |
Evidence:
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Make clear and accurate public announcements as required Completed |
Evidence:
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Liaise with back of house to maximise quality of service to patrons Completed |
Evidence:
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Assist with the workflow of service personnel as required Completed |
Evidence:
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Ensure that all work is undertaken according to safety and security procedures Completed |
Evidence:
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Close and secure venue according to organisational procedures Completed |
Evidence:
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Evaluate front of house services
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Complete and distribute documentation relating to service operation, including management reports Completed |
Evidence:
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Involve team members in evaluations of front of house services and modify procedures as required Completed |
Evidence:
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Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services Completed |
Evidence:
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